Return and refund policy

Order Changes & Cancellations

Our hardworking team is up pretty early to get working on your orders. Often before our lovely customer service crew has had their coffee. We try to catch any order changes or cancellations before they get too far, but in case we have spent time getting your order ready, we do reserve the right to charge a restocking fee.

If you need to change or cancel your order, please contact us as soon as possible.

  • Custom Items: Golf2U may be unable to honor change or cancelation requests on custom items if submitted more than 24 hours after order placement. Honored requests will be assessed a restocking fee: Orders with a product with custom dimensions will be assessed a restocking fee of up to 30%. Orders with a product with multiple finishing techniques, unique alternative finishing styles, or untraditional dimensions will be assessed a restocking fee of up to 50%.
    • ***Not all custom items are eligible for returns. See 'Custom Products' in the Returns Policy section for information.
  • Manufacturer Direct Items: Items that come direct from the manufacturer are indicated as such on the product page. Manufacturer Direct items have a 5% cancellation fee. If we are unable to cancel your order, your items will be subject to the Returns Policy below.

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Returns Policy

Golf2U has a 30-day return policy on most items.

Some items are not returnable.
Some items are only returnable if unopened.
Some items follow a different timeline.

Please thoroughly inspect your items upon delivery. If something’s wrong or you're thinking about returning it, you must contact us first. All returns must be approved before sending anything back.

  • Returns Inspection: All returns are expected to arrive in new and unused condition and items are thoroughly inspected before exchanges or refunds are granted. If an item is received in a condition other than new and unused and is deemed to be suitable for discounted resale, as determined by Carl's Place, a 30% restocking fee will be applied. Based on the return inspection, not all returned items will qualify for a refund.
  • Return Shipping: Return shipping charges are the responsibility of the sender.
  • Manufacturer Direct Items: Items that come direct from the manufacturer are indicated as such on the product page. Return policies vary by the manufacturer, see more info in Product-Specific Return Policies.